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Mihin Lanka goes the extra mile to delight customers

Jagath Alwis
Jagath Alwis

A customer testimonial featuring Jagath Alwis, Chief Technical Officer, Ceylinco Insurance PLC

Lanka is Sri Lanka’s national low-cost carrier and prides itself on providing
customers with an enjoyable and comfortable flying experience, at an affordable
price. In a recent customer testimonial, Jagath Alwis, Chief Technical Officer,
Ceylinco Insurance PLC shared his Mihin Lanka experience.
Alwis has been in the insurance industry for over thirty years. He is currently
the Chief Technical Officer of Ceylinco Insurance PLC and is also the Chairman
of the Ceylinco Education Group which owns ANC, Wycherley International School,
ICBT and many other prestigious educational institutes. In his work, he wears
both the hats of an insurance professional and an education specialist. Alwis constantly
travels to attend meetings and conferences and his work takes him to different
destinations in the region and around the world. Alwis recently won the ‘Personality of the Year’ award at the 18th
Asia Insurance Industry Awards 2014 held in Taipei. He is the first person from
South Asia to win this prestigious award at one of the region’s biggest annual
insurance events which is organized by the Asia Review. 
on why he chooses to fly Mihin Lanka, Alwis stated, “I have flown international
airlines from around the world, but whenever possible, I try to fly Mihin
Lanka. There’s something special about flying a national airline, you feel more
special and both the ground and cabin
crews always take great care of you. Mihin Lanka also always provides
exceptional value for money. I’ve noticed that the entire team doesn’t just strive
to satisfy customers, Mihin Lanka goes the extra mile to delight its
the key benefits of flying Mihin Lanka, Alwis said, “Mihin Lanka offers
extremely affordable flights and
an excellent service. Mihin Lanka also flies to a variety of
destinations in the region that no other airline flies to. These direct flights
to key locations such as Bahrain, Jakarta and Dhaka offer some of the most
convenient flight options available. 
Mihin Lanka also offers really good connection times and is extremely
punctual; I don’t recall a Mihin Lanka flight ever being late.”
on a memorable experience he had on board Mihin Lanka, Alwis stated, “I have
flown a variety of carriers to over 70 countries around the world.  I fly to Bangladesh, Bahrain and Jakarta
regularly to attend conferences that are part of the Association of Insurance &
Reassurance of Developing Countries (AIRDC). I also travel
extensively for business and pleasure and I have always had a pleasant
experience with Mihin Lanka. I have flown for the finals of every Cricket World Cup that Sri
Lanka has played in since 1996.  When I
was returning from the T20 World Cup in Bangladesh, Mihin Lanka was flying the
national cricket team home and it truly was a special experience to fly back
with them. This is one of my fondest memories on board Mihin Lanka. Whenever I
fly Mihin Lanka, I have a hassle free and enjoyable flight experience and that
is why Mihin Lanka is my first choice of airline whenever I plan a trip.”
the national pride he feels in regards to Mihin Lanka, Alwis said, “The next Association
of Insurance & Reassurance of Developing Countries (AIRDC)
conference will be held in the Seychelles. Whilst planning the initial event, I
noticed that many educational and government officials were familiar with Mihin
Lanka and referred to the airline with confidence and praised it. I felt very
proud of the airline and was reassured by how popular and well-reputed Mihin
Lanka is in the Seychelles. The reputation Mihin Lanka is building by offering
great value for money is bringing the airline and the country, significant
recognition around the world.”
Lanka is a leading low-cost airline in South Asia that operates across many
destinations in the Indian subcontinent, the Middle East and South East Asia.
Since its launch in 2007, Mihin Lanka has come a long way, becoming one of the
region’s most admired affordable travel brands. The airline strives to maintain
the highest standards and is the only low-cost airline which provides a
complimentary on-board meal and a free checked-in baggage allowance. 
Focused on delivering the best to its customers, Mihin Lanka continuously
adapts to passenger needs, in order to further fulfil its mission of being the
leading low-cost airline in the region.


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